Otter Ledger - Technical Support Center

Frequently Asked Questions (FAQ)

Q: What should I do if the app fails to launch or crashes?
A: Please try closing the app and reopening it, or restart your phone. If the problem persists, uninstall the app and reinstall the latest version from the App Store.
Q: How to recover lost timing data?
A: App data is stored locally by default. If you have not manually deleted the app or restored your phone, the data will be recovered when you reopen the app. Cloud sync is not supported yet and will be launched gradually in the future.
Q: Are there any ads in the app?
A: Otter Ledger is a clean utility app with no pop-up ads or splash ads to ensure a smooth user experience.

Feedback & Technical Support

💌 Official Support Email: yangying66528@gmail.com

⌚ Response Time: 9:00-18:00 on working days (we will reply within 24 hours)

📱 Other Channels: You can submit issues via "My - Feedback" in the app, and we will process them in a timely manner.

Updates & Maintenance

We will continuously optimize app features and user experience, and fix known issues. New features will be pushed automatically through the App Store. We recommend enabling "Automatic Updates" to get the latest version in a timely manner.